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Refund Policy

At LinaShop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.

Return Eligibility

• Items may be returned within 30 days after delivery.
• Products must be unused, unworn, and in their original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse

Return Process

Before returning any item, please contact our customer support team.

Email: support@linashop.shop

Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect the returned item, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and include photos of the issue.